Performance Centered Design

1 March 2010 - Special Announcement - EPSScentral Offers Webinar Series

EPSScentral now offers a Webinar series: Is Your Hospital Prepared to Protect Revenue in an Emergency (and Beyond)? Current compliance standards (like JCAHO) require hospital emergency plans, but they rarely include specific requirements aimed at what the business or revenue department should do. Usually, emergency response plans focus on clinical care and logistics and leave the essential business, finance and revenue cycle functions vulnerable. The majority of current hospital plans are actually not accessible – responders cannot quickly find the specific, up-to-date information they need. This webinar explains how to protect revenue and business functions in an emergency, and best practices for keeping your entire emergency response plan actionable, accessible, and current. Register by selecting a date from the Events list.

EPSScentral helps organizations achieve worker competency on enterprise systems and on standard and emergency operating procedures - at the speed of work . We do this by providing the tools and information knowledge workers need at the time they need it - to perform their jobs. This means greater performance and productivity: competency is immediate, accuracy is close to 100%, and clients typically realize a 10-fold return on investment.

We meet your organizational competency needs when:

We mitigate:

		Rolling out new or revised enterprise systems

		Implementing new business rules and procedures

		Complying with regulations and standards like Sarbanes Oxley, Pandemic/All-Hazards planning, International Organization for Standardization (ISO) and others

		Making standard and emergency procedures immediately accessible, usable, current and maintainable.

		Low productivity and limited user adoption because of lengthy, expensive system rollouts

		Loss of customers and assets

		Penalties and severe business consequences

		Loss of critical business knowledge as people leave the organization

		The many severe business consequences of not responding appropriately to an emergency.

Our Solution

We make performance happen through the strategic application of special methods and tools to quickly assess the current environment, focus on what is important, rapidly capture and improve processes, and tie knowledge to process. By reducing complexity, we are able to reduce the amount of training and learning necessary to maintain and increase worker competency.

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