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The Power of Business Process Improvement
Author: Susan
Page
Amazon.com's Product Description:
Every business process in every organization
can be made better, more efficient, more
flexible and more adaptable to changing needs
... "The Power of Business-Process
Improvement" proves that even sweeping BPI
initiatives don't have to be complex,
time-consuming projects. This incredibly
practical book cuts through lengthy,
technical explanations with a 10-step method
designed for busy professionals with
real-world problems. Starting with simple
tools to help the reader develop a process
inventory, the book shows how to prioritize
and map processes, apply improvement
techniques, test new processes and rework
them as necessary and implement the changes.
Purchase from Amazon.com
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EPSScentral LLC Launches 2010 Webinar
Series
Greetings -
In response to numerous inquiries regarding
our performance support solutions,
EPSScentral is proud to introduce our 2010
Webinar Series. Over the past year we have
expanded our performance support practice to
include standard operating procedures (SOP)
and emergency operating procedures (EOP). All
of our solutions continue to support the
knowledge worker by making work tasks
explicit, immediately accessible, usable and
maintainable. EOPs and SOPs frame how an
organization meets its mission under typical
and extraordinary circumstances. For example,
every task that is performed in an enterprise
system is part of a larger process - an SOP;
every action that is taken by members of an
organization during an emergency is part of a
larger process - an EOP. When each member of
an organization sees clearly his or her role,
what specific actions must be taken, has the
resources to complete those tasks and can
monitor actions in relation to the larger
context, then and only then is the mission
achieved and competency sustained.
Our first two webinars are being offered in
the latter half of February and early March.
The first focuses on our core solution:
Is Your Organization Sustaining Competency
on Enterprise Systems?
Just-in-time performance support is nothing
new to organizations. But when coupled with
explicit representations of processes (SOPs),
workers "get it" more quickly. The trick is
to create a simple, usable environment where
the enterprise system, the performance
support, and SOPs co-exist. This webinar
shows you:
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The (technical) tools of the trade and how
they work;
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The means to integrate SOPs with contextual,
task-based knowledge and support in a single
environment;
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How to make it all accessible, usable and
maintainable.
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How this approach breaks the barriers to
sustaining competency through lifecycle
events; and
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Samples of such solutions, in action.
Intended Audience:
Business/Organizational Process Owners
(Finance, HR, Customer Relationships, Sales,
Projects, Product Lines), Human Capital
Managers, Enterprise System Integrators,
Training Directors and similar staff.
When: Tuesday, February 23, 2010, 2:00 PM
EST.
Click
HERE to enroll in, Is Your Organization
Sustaining Competency on Enterprise Systems?
- Tuesday, February 23, 2010, 2:00PM
EST.
The second webinar addresses emergency
procedures for a specific industry and for a
mission-critical activity that is too often
overlooked in the face of an emergency:
Is Your Hospital Prepared Enough
to Protect Revenue in an Emergency?
A critical but often overlooked function
that allows your hospital to keep delivering
care.
Join a webinar for hospital finance and
revenue cycle staff on how to protect revenue
during an emergency, and best practices for
keeping your entire emergency response plan
actionable, accessible, and current. This
webinar shows you:
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How to plan for and protect your business and
financial interests so that your hospital can
continue to deliver care.
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An approach for organizing actionable
information your staff needs to respond
effectively to an incident.
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Techniques for making the plans standardized,
accessible, and easy to maintain
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A demonstration of a sample Emergency
Response Plan for a Hospital Finance Staff.
Intended Audience: Hospital CFOs,
Business Office Managers, Directors of
Revenue, and similar staff leads.
The Hospital Revenue Cycle webinar is
offered by EPSScentral LLC, together
with Approach Group and M Beacon
Enterprises, a management and IT
consulting partnership specializing in
healthcare revenue, IT, operations, and
strategy.
Click
HERE to enroll in, Is Your Hospital
Prepared Enough to Protect Revenue in an
Emergency? - Thursday,
March 4, 2010, 2:00PM EST.
The duration of each fast-paced, informative
webinar is 30 minutes for content, plus up to
15 minutes for Q&A.
In a world that presents everyday challenges
of implementing and maintaining enterprise
technology while responding to rigorous
operational requirements and unpredictable
emergencies, EPSScentral understands that the
notion of "just enough, just in time" is more
relevant today than ever.
We hope you will join our webinars to gain
further insight on how to realize your
organizational mission.
Warm regards,.
Gary J. Dickelman
Chief Executive Officer
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Shirah L. Cohen
President
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| The Difference Between Lessons Observed and Lessons Learned |
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An explicit, accessible and usable emergency
operating procedure carries the value of
peer-to-peer expert coaching.
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Read this article ... |
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| The Cost-Effective Implementation of an Electronic Document Management System at a Poison Information Center to Improve Preparedness for a Terrorism Incident |
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Access to evidence-based literature in a
timely and efficient manner is critical in a
situation involving a terrorism incident. The
purpose of this project was to develop a
method that provides rapid access to key
biological, chemical, and radiological
terrorism literature for poison information
specialists, working in either the poison
center or as remote agents, during a
terrorism incident.
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Read this article ... |
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| Lessons from a pandemic |
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"Governments and scientists would do well to
redouble efforts to reinforce our pandemic
defences, and to draw what lessons they can
from this outbreak as a dry run for a more
severe pandemic."
Consider the need for performance-centered
pandemic plans, to mitigate the consequences
of a more severe pandemic.
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Read this article ... |
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